Refund policy

ZYVIQUE – Return and Refund Policy

Return window: Customers may request a return within 7 days of delivery for eligible products that are unused, unopened, sealed where applicable, and in their original packaging.

Damaged, defective, or incorrect orders: Please contact us as soon as possible with your order number and clear photos or videos. We will review the issue and, where appropriate, arrange a replacement, refund, or another suitable resolution.

Opened or used perfumes: Change-of-mind returns are generally not accepted for opened or used perfumes for hygiene reasons, subject to applicable consumer rights.

How to request a return: Contact us through the contact details on our website and wait for return instructions before sending an item back.

Return shipping: Customers cover return shipping for approved change-of-mind returns. For confirmed damaged, defective, or incorrect orders, ZYVIQUE will arrange or cover reasonable return shipping where a return is required, subject to applicable law.

Refunds: Approved refunds will be issued to the original payment method where possible. Processing times depend on the payment provider and bank. Replacements are subject to availability.

Cancellations: Contact us promptly to request cancellation. An order may not be cancellable once processed or dispatched. Applicable legal rights remain unaffected.

Contact: Please use the contact details published on the ZYVIQUE website.

Last updated: 21 October 2026.